Returns Policy

At White Orchard, we want to make every aspect of your shopping experience as easy as possible, and this includes returns. We diligently check all items for any defects before sending them out.

In the unlikely event your item(s) arrive damaged, please send a photo of the damage to hello@whiteorchard.co.uk. In most cases, we will process your full refund immediately without requiring you to return the item. If a return is necessary, we will provide a pre-paid return shipping label at no cost to you.

If you decide you do not want your item for other reasons, you are welcome to return it to our Shrewsbury store in person at no cost, or you can send it back to us via the post. To make this as easy as possible for you, simply email us at hello@whiteorchard.co.uk and we will generate and email you a pre-paid Royal Mail return label to print at home. Please note that for these change-of-mind returns, the actual cost of this return postage label will be deducted from your final refund. All items returned via post must arrive back to us in its original condition with tags attached so it can be resold.

We do not charge any restocking fees and will always do our very best to process your return the exact same day it arrives back at our shop. While we unfortunately do not have control over how long the bank takes to return the money to your account, we will always endeavor to complete our part of the refund process the day the item arrives back at our premises.